FAQ
Everything about Starlink rentals
Everything you need to know about Starlink technology, our rental process, and how to get connected on your next adventure.
Setup & Getting Started
Watch our step-by-step setup guide below. Unbox the dish, unfold the mount, plug in the cable to the router, and power on. The dish will automatically find satellites and connect within a few minutes. Make sure you have a clear view of the sky for best results.
About Starlink Technology
Starlink is a satellite internet constellation developed by SpaceX, designed to provide high-speed internet access globally, particularly in remote and underserved areas. Starlink operates through a network of over 6,000 small satellites in low Earth orbit (LEO), with plans to expand significantly. Users can expect download speeds ranging from 25 to 220 Mbps, with latency around 20 milliseconds — making it suitable for gaming, video conferencing, and high-bandwidth streaming.
As of 2024, Starlink provides service to over 80 countries, with a notable presence in the United States where it is available to approximately 99.6% of households. This extensive network allows Starlink to offer internet services in rural and hard-to-reach areas where traditional broadband services are unavailable or unreliable.
No. You will be able to connect to WiFi without a Starlink account. Your rental includes the equipment and comes with free unlimited data access. For users wanting to use the services in motion, a separate additional charge for in-motion equipment applies.
No, the app is not required for use. However, it can give you additional technical information and troubleshooting options. The Starlink App is available on Google Play (Android) and the App Store (iPhone and iPad).
Performance & Capabilities
Yes. Depending on the kit you select, Starlink offers download speeds ranging from 25 to 500 Mbps — typically sufficient for 4K streaming, which usually requires 15–25 Mbps. Note that bandwidth can fluctuate based on network congestion in your area, and performance has significantly improved since 2022 with mean speeds consistently exceeding 100 Mbps.
Yes. Starlink typically offers download speeds between 100 and 200 Mbps, which is generally adequate for video conferencing. Users have reported conducting multiple Zoom meetings simultaneously without significant issues, provided they have a clear line of sight to the sky. Upload speeds average around 12 Mbps. Weather conditions such as heavy rain or snow can temporarily affect connectivity.
Rental Information
Depending on the kit you choose, each one contains a Starlink dish, power transformer, and WiFi router. Some kits come with an additional power pack (like the Starlink Mini Kit w. Power Pack) that allows you to power the device without traditional power sources.
Yes, we ship kits anywhere in the lower 48. Customers are responsible for the cost of shipping ($36 each way). Kits without a large battery can be shipped back with prepaid return shipping. Kits with large batteries must be returned in Salt Lake City. Your prepaid return label is in your kit. If you can't find it, text us and we'll send you a UPS QR code on your return date. If you would like to have a kit shipped to you, please email our team at support@leolinx.com to arrange it.
Yes, we offer deeper discounts for long-term rentals longer than 2 weeks. Please reach out to our team at support@leolinx.com for pricing and additional information on extended rentals.
Pickup & Return Process
After you book and pay, you will receive a confirmation email with instructions. Pickup and return at 3631 Christine St, Millcreek, UT 84106 are 24/7 self-serve, so come whenever you arrive. No appointment is needed, and flight delays are fine. We are about 15 minutes from SLC airport. We will text you before pickup to confirm your kit number.
Returns more than 3 hours past the scheduled return time are charged $25 per day. If your plans change, text us before your return time and we'll work with you to make it fair.
Yes. Burning Man and other festival rentals require a $500 refundable deposit. We refund the deposit in full when the equipment comes back clean and working.
Business Information
Yes. We are a registered DBA in the State of Utah, fully insured with a general liability and umbrella policy. We use a secure website with a secure checkout process — you can pay by credit card or PayPal, both offering fraud protection. We have been providing this service since 2020 and have handled 3,000+ rentals, many of them for repeat customers, and have never had a chargeback or complaint about our service.
Still have questions?
Our team is happy to help you find the right kit for your adventure.